If you have any questions, would like some advice or would simply like to drop us a line…
Our team is at your disposal:
by telephone from Monday to Friday, 9.30 a.m. to 5.30 p.m.
Jennife : 06.88.63.62.72
By e-mail : welcome@paolazovar.com
We can also share on Facebook and Instagram social networks with the hashtags #paolazovar and mentions @paolazovar.
” S’aimer, se le dire, se l’écrire…. ““Marguerite Duras
Customer service
Free resizing
It’s hard to choose the right size for your ring, as it can sometimes vary slightly depending on the style of jewelry. The choice is all the more complex if it’s a gift…
“Good news, Paola Zovar offers to resize your ring for free 🙂”
Otherwise, if resizing is possible, we will provide you with a quotation to meet your requirements. The average lead time for a resizing or exchange is 2 to 3 weeks, but it can take up to six weeks depending on the size and model. You are only responsible for the cost of returning your jewel to us. Don’t hesitate to contact us for advice on the right finger size for you!
Choosing a stone is not always easy, choosing 2 even less so!
Paola Zovar knows this, and that’s why we’re offering you your stone change with its mounting on your rings. To benefit from a free new stone, you must return your ring with a stone in perfect condition. We’ll take your original stone and replace it. And since sometimes we just want to change the stone, because we also change over time, you have one year to do it! The average lead time for a stone change is 2 to 3 weeks if the stone is available. Don’t hesitate to contact us for advice at fées…welcome@paolazovar.com
Stone change OFFER
“Life is permanent change and the only thing that doesn’t change is that everything is always changing!
Deliveries
Secure and free
Paola Zovar wants you to order your jewelry with the assurance of safe delivery. That’s why your package is sent via Colissimo or Chronopost and hand-delivered against signature.
Paola Zovar delivers your parcel securely and free of charge, in France and the European Union, for orders of at least €50 including VAT.
Secure and express
A last-minute gift, a desire for jewelry or strawberries? Opt for express delivery via Chronopost (available in mainland France only). This option costs €25, and saves you time on delivery. If you also need to save time preparing your order because you have an important date to meet, give us a call! We’ll do almost anything to accommodate your request.
We offer several secure payment methods so you can order with complete confidence.
Payment by credit card :
We accept CB, VISA and Master Card. We guarantee maximum safety. You are redirected to Paybox’s secure payment site, which incorporates the SSL security standard. Confidential data is transmitted encrypted to Paybox. As part of our anti-fraud measures, we also use 3D Secure payment for orders placed by CB, VISA and Master Card.
Payment by bank transfer :
If you don’t like or can’t pay online, you can send us a bank transfer. Contact us and we’ll send you our RIB!
Payment by PayPal :
Paypal is the world leader in online payments. It allows you to order online without disclosing your financial information. When you place your order, by choosing this payment method you will be redirected to the Paypal website. Enter your login details and proceed to payment. PayPal encrypts and protects your card number. Pay online simply by entering your email address and password.
Secure payment
Jewelry warranty
“Time is suspended. Alone and together, we dance. Dance rhythms us from within, and it’s an infinite game.”
Because there’s nothing nicer to read than our warranty policy at the bottom of our terms and conditions, we’ve summarized it for you : ) We put all our skills and expertise into delivering a high-quality piece of jewelry, but it can happen that a defect escapes us. This is why your Paola Zovar jewel is guaranteed for a period of eight months, from the date of your order, against hidden defects. After this time, damage to your ring can only be the result of mishandling. If you think your jewel is defective, please contact us by email or phone and return it to us. We’ll take care of the appraisal. If the latter confirms that it is indeed a defect in the manufacture of the jewel, we will cover the cost of repairing and returning your jewel. If you bought your jewelry from one of our retailers, please contact them directly to save time in processing your request.
Oops, your child has stepped on your jewel…
If you’ve had a problem with your jewelry and it’s been damaged, contact us to let us know about your problem and we’ll suggest the best solution for restoring it.
